Tech To Web Terms & Policies
We believe in complete transparency and trust. These policies protect your business investments, define our delivery commitments, and ensure total clarity at every step of our partnership.
Tech To Web never stores your confidential store passwords and transfers 100% ownership immediately upon completion.
Service & Store Delivery Policy
Clear guidelines regarding project kick-off, development milestones, revision protocols, and final store handover.
1. Project Kickoff & Requirements Gathering
Upon selecting a package and completing initial payment, the engineering team initiates work within 12 hours. The client provides product preferences, logo guidelines, or niche targets via WhatsApp or email.
2. Standard Delivery Timelines
Starter Basic packages are delivered within 2 to 3 business days. Standard packages within 3 to 5 business days. Platinum VIP packages within 5 to 7 business days including complete marketing setup and pixel integrations.
3. Revisions & Design Adjustments
Every client is entitled to unlimited revisions on layout, banner text, color palette, and product arrangements within 7 days of initial demo delivery.
4. Final Handover & Store Ownership
Stores are built directly on your own Shopify or ShopBase account, or ownership is transferred to your designated email. We claim zero ongoing ownership over your revenue, customer data, or store assets.
Payment & Advance Policy
Transparent payment terms, accepted mobile financial services (MFS), and advance payment regulations.
1. Verified Payment Channels
All financial transactions are conducted solely through verified official accounts. For bank wire or international payments, contact the billing team directly on WhatsApp.
2. Advance vs. Full Payment Options
Clients may pay 100% upfront for priority queue processing, or opt for a 50% advance before kickoff with the remaining 50% payable after review and prior to final credential handover.
3. Transaction Confirmation
After completing a transaction, submit your Transaction ID (TrxID) or forward the screenshot on WhatsApp. The billing team validates and sends a signed digital invoice within 30 minutes.
4. No Hidden Charges
All listed package prices are comprehensive one-time investments with no hidden development surcharges. Third-party platform fees (Shopify monthly plan, custom domain renewals) remain the responsibility of the client.
Refund & Satisfaction Guarantee
Our fair money-back policy ensuring your business investment is completely protected.
1. Satisfaction Commitment
If the initial design concept fails to meet agreed specifications, our team provides up to two complete conceptual re-designs free of charge.
2. Refund Eligibility Before Handover
If we fail to deliver within the agreed deadline without prior mutual written consent, or if you cancel before development begins, a 100% full refund of your advance is returned within 48 hours.
3. Non-Refundable Items
Once final store ownership has been transferred and administrative permissions surrendered, the project is complete and non-refundable. Third-party expenditures (domains, paid apps, ad credits) cannot be refunded.
4. Dispute Resolution Hotline
Any concern can be escalated directly to the management desk via WhatsApp hotline or email with a guaranteed 4-hour review.
Data Privacy & Store Security Policy
How we protect your credentials, product research, and customer data.
1. Zero Password Storage Policy
We use Shopify Collaborator Access requests whenever possible. If staff access is shared, passwords are encrypted and permanently deleted from local staging environments immediately after launch.
2. Product & Niche Confidentiality (NDA)
Your winning product selections, supplier contacts, and marketing angles are kept strictly confidential and never replicated across competing client stores.
3. Customer & Financial Data Privacy
Our engineers never access, export, or store end-customer personal identifiable information or card details originating from your live store sales.
Lifetime Support & Maintenance Guidelines
What is included in our Lifetime Support guarantee.
1. WhatsApp Support Availability
All clients enjoy lifetime technical assistance through our official WhatsApp hotline. Active support hours run 7 days a week from 9:00 AM to 11:30 PM (BST).
2. Scope of Lifetime Support
Included free: fixing layout glitches caused by store updates, troubleshooting payment gateway notifications, app compatibility questions, and guidance on product uploads. Major re-branding or full catalog overhauls are quoted at discounted client-only rates.
Start your verified store build with Tech To Web.
Select our Basic (5,800Tk), Standard (9,200Tk), or Platinum (14,700Tk) turnkey package.